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Ol211-M3-Mile2Final

OL 211 Final Project Milestone Two Guidelines and Rubric

Overview: For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HR-
Customer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.

Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:

 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –
CARE Business Partner training program.

 Illustrate the value of a training needs assessment in an organization in general, supporting your response.

 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your
references at the end of your paper. Submit journal assignment as a Word document.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Training: Needs
Assessment

Meets “Proficient” criteria and
description is clear and detailed

Describes the components of a
needs assessment used to
determine the training
requirements of the organization

Describes the components of a
needs assessment used to
determine the training
requirements of the organization,
but description is cursory or
inaccurate

Does not describe the
components of a needs
assessment used to determine
the training requirements of the
organization

23

Training: Learning
Activities

Meets “Proficient” criteria and
exhibits keen insight into the
needs of adult learners

Explains the importance of
developing learning activities,
and incorporates adult learning
principles and methods of
experiential learning

Explains the importance of
developing learning activities,
but does not incorporate adult
learning principles and methods
of experiential learning

Does not explain the importance
of developing learning activities

23

Training: Training
Needs

Assessment

Meets “Proficient” criteria and
uses scholarly research to
contextualize claims

Illustrates the value of a training
needs assessment in an
organization, and supports
response

Illustrates the value of a training
needs assessment in an
organization, but does not
support response

Does not illustrate the value of a
training needs assessment

23

Training: SMART

Meets “Proficient” criteria and
description is clear and detailed

Describes the importance of
creating SMART objectives for a
training plan

Describes the importance of
creating SMART objectives for a
training plan, but description is
cursory or inaccurate

Does not describe the
importance of creating SMART
objectives for a training plan

23

Articulation of
Response

Submission is free of errors
related to citations, grammar,
spelling, syntax, and organization
and is presented in a professional
and easy-to-read format

Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization

Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact readability
and articulation of main ideas

Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas

8

Earned Total 100%