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Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective

analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling.
Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.