Active Listening Response
Assignment 1: Active Listening Response Due: Week 3 Points: 110 Skill Being Assessed: Communication Criteria for Success: In this assignment, you will: ● Identify all of the speaker’s main points (who, what, when, why, how) and incorporate these points clearly in the message response. ● Clearly rephrase the speaker’s message using your own language. ● Align tone and language to a specific audience. ● Use objective and non-emotional language to achieve a neutral tone in your response. What to submit/deliverables: Audio recording submitted in Chapter 3 of the webtext. What is the value of doing this assignment? This assignment gives you an opportunity to practice your communication skill. It will show that you can actively listen and respond appropriately to a speaker. It will also give you a chance to practice your self and social awareness skill as you consider how to phrase your response, including the tone and response you use for your audience. Communication is a universal skill and one you will continue to refine as you progress throughout your career. This assignment asks you to use what you’ve learned in the first three weeks of the course about actively listening and responding in the workplace. Worried about where to start? The good news is that you’ve already laid the foundation with the webtext activities in Chapters 1 and 2. This assignment will use what you wrote in those practice activities to help you record your response. Your goal for this assignment is to: Practice your communication skill. You will do this by applying active listening and oral communication strategies to reply effectively to a voicemail from your boss. In Chapter 3 of the webtext, submit your assignment using the following steps: STEP 1: Revisit the scenario below. Scenario: On Monday morning, you check your phone and discover you have a voicemail from your boss, Sara, about a customer service issue. Your boss is worried because one of the company’s most important clients has not received their shipment. While she acknowledges it isn’t your fault, she needs you to work quickly to resolve the issue. She has outlined some tasks that must be completed in order for you to get things back on track—and fast. STEP 2: Listen to your boss’s voicemail located in Chapter 1 of the webtext. STEP 3: Review the summary you created in Week 2 or create one now. STEP 4: Based on your notes from Step 3, record a voicemail to your boss using the audio template in the webtext. The voicemail should be 1 minute or less. STEP 5: Listen to your voicemail recording using the audio template in the webtext. If needed, record your message again to make sure: ● It includes the main points from your boss’s message. ● It uses language and tone appropriate for a response to your boss. ● It does not use overly emotional language. (Refer to Weeks 1–3 in your webtext to get information about using the appropriate structure, language, and tone for your audience and purpose.) STEP 6: Submit your response to the Week 3 assignment using the audio template in the webtext. Please note: You must click the blue Submit for Grading button to submit your assignment!